SERVICE-CLOUD-CONSULTANT CLEAR EXAM - SERVICE-CLOUD-CONSULTANT EXAM ANSWERS

Service-Cloud-Consultant Clear Exam - Service-Cloud-Consultant Exam Answers

Service-Cloud-Consultant Clear Exam - Service-Cloud-Consultant Exam Answers

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How much Service-Cloud-Consultant Exam Cost

The price of the Service-Cloud-Consultant exam is $200 USD.

How to book the Service-Cloud-Consultant Exam

These are following steps for registering the Salesforce Service-Cloud-Consultant exam.Step 1: Visit to Webassessor Exam RegistrationStep 2: Signup/Login to WebassessorStep 3: Select the onsite proctored or online proctored delivery method of Certification ExamStep 4: Select Date, time and confirm with a payment method

For more information, please click here.

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Service-Cloud-Consultant Exam Answers - Service-Cloud-Consultant Books PDF

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To be eligible to take the Salesforce Service-Cloud-Consultant Exam, candidates must have a solid understanding of Salesforce fundamentals, including the platform's architecture, data model, security model, and reporting capabilities. They should also have hands-on experience with Service Cloud implementations, as well as experience working with customers to identify their needs and develop solutions that meet those needs.

Salesforce Certified Service cloud consultant Sample Questions (Q54-Q59):

NEW QUESTION # 54
AW Computing sells and supports personal computers and printers. There are times when support reps are unable to solve the customer's product issues over the phone. In those instances, the customer ships the product back to AW Computing for servicing.
What should be implemented to ensure the repairs are completed in a timely manner by technicians with the appropriate skill set?

  • A. Service requests are asstgred to the technician using Omnt-Channel.
  • B. Service requests art assigned by the support reps to trie technician
  • C. Service requests are scheduled using Salesforce Field Service.
  • D. Service requests are assigned to a quruc where the technician can accept it.

Answer: C

Explanation:
Explanation
Scheduling service requests using Salesforce Field Service is a solution that can ensure the repairs are completed in a timely manner by technicians with the appropriate skill set. Salesforce Field Service is a feature that allows administrators to manage the entire service lifecycle, from scheduling and dispatching to tracking and reporting. Salesforce Field Service can help assign service requests to the best available technicians based on their skills, location, availability, and priority, as well as optimize the routes and travel time for technicians.
Verified References: : https://help.salesforce.com/s/articleView?id=sf.field_service_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.field_service_scheduling_overview.htm&type=5


NEW QUESTION # 55
The support manager at Universal Containers wants to improve visibility to cases across the organization and has decided that product managers should be more involved in the case management process. The support manager has created predefined case teams for each product and trained support agents to add the appropriate case team to each case.
Which solution allows product managers to quickly see and review the cases that are created for their products?

  • A. Configure a Case list view filtered by My Case Teams.
  • B. Configure a Case related list on the Product page layout.
  • C. Configure a Case list view filtered by My Cases.

Answer: A

Explanation:
To enable product managers to quickly access and review cases related to their products, configuring a Case list view filtered by "My Case Teams" is the most effective solution. This setup allows product managers to see cases where they are part of the case team, directly correlating to their product responsibility, thereby improving visibility and involvement in the case management process.


NEW QUESTION # 56
If a Case cannot be resolved after Tier 1 has performed their troubleshooting steps, the case must be escalated to Tier 2 support. Tier 2 has additional troubleshooting steps. How can a Consultant configure the Lightning Service Console to support this requirement?

  • A. Enable Omni-Channel Case assignment
  • B. Define separate Record Types for Tier 1 and Tier 2
  • C. Configure a Visual Flow Troubleshooting Action
  • D. Implement Lightning Guided Engagement

Answer: C,D


NEW QUESTION # 57
UCs is implementing Salesforce Knowledge at its contact center. The contact center has a dedicated support team for each product that it supports. Contact center agents should only be able to view articles for the product they support.
What solution should a consultant recommend to meet this requirement?

  • A. Assign team-based profiles to the associated product data category value
  • B. Assign team-based profiles to the associated product article types
  • C. Assign team-based roles to the associated product data category value
  • D. Assign team-based roles to the associated product article types

Answer: A

Explanation:
Assigning team-based profiles to the associated product data category value is a solution that can meet the requirement of allowing contact center agents to only view articles for the product they support. Data category values are subcategories that can be used to further refine and filter knowledge articles by topic or type. Data category visibility can be set for each user profile or permission set to control which data category values are accessible for each user. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.knowledge_categories_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.knowledge_categories_assign.htm&type=5


NEW QUESTION # 58
Cloud Kicks wants to optimize its development methodology. Team members want to visualize the workflow to ensure te everyone is aligned. In addition, the team limits the amount of work in a given state on capacity and bandwidth.
Which methodoogy should a consultant recommend?

  • A. Scrum
  • B. Lean Development
  • C. Extremen Programming
  • D. Kanban

Answer: D

Explanation:
Kanban is the recommended methodology to meet the requirements, because it allows CK to optimize its development process by visualizing the workflow, limiting the work in progress, and improving efficiency and quality. Kanban is a method that uses a board with columns and cards to represent the stages and tasks of a project, and helps teams monitor and manage their work flow. Kanban also encourages teams to limit the amount of work in each stage based on their capacity and bandwidth, and to focus on delivering value to customers. Verified References: : Kanban Methodology


NEW QUESTION # 59
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